Workline answers every inbound call in under 10 seconds, qualifies the job, and books the appointment automatically — while your engineers stay on the tools.
The entire thing is handled automatically. You don't lift a finger.
Your engineers can't answer calls on the tools. Customers don't leave voicemails — they call the next company on Google. You never even know the jobs you lost.
While engineers are on site, in a loft, or under a floorboard — their phone rings out. That's nearly half your potential work going to a competitor every single day.
A customer with a burst pipe calls 3–4 companies. They give the job to whoever picks up first. You respond the next morning — they've already booked someone else.
One in five customers who book don't show up. Engineer drives out, waits, comes back. At £500 per job and £200 in wasted time — no-shows are a silent weekly drain.
Quotes go out and then nothing. A single SMS 48 hours later converts 15–20% of dead quotes into booked jobs. Almost nobody does this manually.
We forward your business number to the AI, connect your calendar, and it's live. Your team does absolutely nothing differently.
The AI answers in under 10 seconds. It sounds professional, uses your business name, and takes over completely.
Asks the right questions — job type, postcode, urgency, preferred date. Nothing gets missed. Emergencies get flagged instantly.
Appointment goes straight into your calendar. Customer gets a confirmation SMS. You get an alert. Done — in under 60 seconds.
The voice AI answers calls. But 13 more agents run in the background — recovering revenue your team would never have time to chase.
Answers every call 24/7, qualifies the job, books the appointment, sends confirmation SMS
CoreFires within seconds of a missed call — warm SMS before they call a competitor
CoreSends a personalised confirmation SMS the moment a job is booked. Reduces no-shows.
CoreClassifies every inbound as Emergency / Urgent / Standard — alerts owner instantly for emergencies
ProRuns daily at 10am — chases every pending quote automatically so none go cold
ProEvery evening — sends personalised Google review request after every completed job
ProInstant reschedule SMS when a customer no-shows — recovers the booking rather than losing it
ProAfter first job — warm welcome message with loyalty perks to convert them into a repeat customer
ProEvery Monday — chases overdue invoices with tone-matched messages based on how late they are
All-InMonthly — contacts every customer inactive for 6+ months with a personalised win-back message
All-InAI analyses complaint severity, drafts response, alerts owner immediately with recommended action
All-InEvery Friday at 6pm — plain English summary of calls, bookings, and revenue sent to the owner
All-InMonthly — AI generates a relevant promotion SMS and sends it to your entire customer list
All-InKeeps Jobber, Tradify, ServiceM8 and Google Calendar updated automatically after every interaction
All-InWe were losing calls every single evening and weekend without even knowing it. Workline has been answering every call since day one — the quote follow-up agent alone brought in three extra jobs in the first month. We haven't looked back.
I was sceptical — I thought customers would notice it's AI. But honestly no one has mentioned it. The AI sounds completely professional and our Google reviews have gone from 12 to 47 in two months because it asks every customer after a job.
The first month alone we recovered more than £11,000 in missed work and chased invoices. I can't believe we were just leaving this on the table. The setup was done in 4 days and I didn't have to do anything. Genuinely incredible ROI.
Based on a 10-engineer trade company with 100 inbound enquiries/month and an average job value of £500.
| Revenue source | Monthly value |
|---|---|
| Missed call recovery 40 calls × 25% conversion × £500 |
£5,000 |
| No-show elimination 8 recovered jobs × £500 |
£4,000 |
| Quote conversions 4 extra jobs from follow-ups × £500 |
£2,000 |
| Lapsed customers returned 4 customers re-engaged × £500 |
£2,000 |
| Invoice recovery Faster payment on £8,000 outstanding |
£1,200 |
| Google review growth More reviews → higher ranking → more calls |
Compounds |
| Total recovered | £14,200/mo |
| Workline Pro fee | −£2,500/mo |
| Your net gain | £11,700/mo |
A human receptionist costs nearly as much — but only works 9–5 and does none of the 13 revenue-recovery automations.
| Voicemail | Human Receptionist | Workline | |
|---|---|---|---|
| Answers 24/7 (inc. weekends) | ✗ | ✗ 9–5 only | ✓ Always |
| Response time | Hours / never | Immediate (in hours) | ✓ <10 seconds |
| Monthly cost | ~£0 | ~£1,800–£2,500 | ✓ From £1,500 |
| Handles multiple calls | ✗ | ✗ One at a time | ✓ Unlimited |
| Quote follow-ups | ✗ | ✗ | ✓ Automatic daily |
| Google review requests | ✗ | ✗ | ✓ After every job |
| No-show recovery | ✗ | ✗ | ✓ Instant SMS |
| Invoice chasing | ✗ | ✗ | ✓ Weekly auto |
| Customer re-engagement | ✗ | ✗ | ✓ Monthly |
| Sick days / holidays | N/A | ✗ Regular absences | ✓ Never |
| Revenue recovered/month | £0 | Partial (calls only) | ✓ £10,000–£14,000 |
First two weeks completely free. No payment until you've seen it recovering real bookings. Cancel anytime with 30 days notice.
All plans include a free 2-week trial with real calls — no payment required until you've seen it working. One-off setup fee covers full build, configuration, testing & go-live.
Under 10 seconds, every time — 24 hours a day, 7 days a week, including evenings, weekends, and bank holidays. It never calls in sick, never goes on lunch, and never lets a call ring out.
Natural, professional, and completely branded to your business. It introduces itself with your company name and handles the conversation exactly like a trained receptionist. Customers typically don't know it's AI — and it doesn't matter either way, because the job gets booked.
Yes — Workline integrates with Jobber, Tradify, ServiceM8, Google Calendar, and most job management software used by trade companies. We handle all the integration as part of the setup. You don't need to change how you work.
It's designed conservatively — if a customer asks anything outside the normal call flow, it flags it immediately and alerts your team with a full transcript. It never guesses or goes off-script. You always stay in control.
Under a week from signing up to going live. We handle everything — building the workflows, connecting your calendar and software, configuring the voice AI, writing the script, and testing before launch. You just review and approve.
No. 30 days notice to cancel — that's it. And the first two weeks are completely free, so you see it recovering real bookings before you pay a penny. If it doesn't work for you, you owe nothing.
Workline handles everything they can't — calls at 6pm, calls during lunch, overflow when lines are busy, and 13 revenue-recovery automations like quote follow-ups, Google review requests, and payment chasing. No human would do all of that manually.
Workline works best with trade companies that have 3–50 engineers. Below that the call volume typically doesn't justify it. Above 50 engineers, get in touch and we'll scope a custom plan for your volume.
Book a 15-minute live demo. We'll show you a real call being answered and a booking appearing in your calendar before it ends.
Free 2-week trial · No contract · Live in under a week